Delivery & Returns Policy

Effective Date: May 23, 2026

Thank you for choosing BD Theme Bazar (https://bdthemebazar.com). This Delivery and Returns Policy outlines how our digital assets are delivered to you and the terms surrounding refunds and cancellations. By purchasing a product from our website, you agree to this policy.

1. Digital Delivery Policy

Because BD Theme Bazar offers digital products (website themes, templates, plugins, scripts, and graphics), no physical shipping or delivery is involved. You will not receive any physical packages at your mailing address.

Delivery Process

  • Instant Access: Upon successful verification of your payment, your purchased digital files will be available for download immediately.

  • Download Methods:

    1. You will be redirected to a download confirmation page instantly after a successful checkout.

    2. A download link will be automatically sent to the email address you provided during purchase or registration.

    3. You can access your purchases at any time by logging into your account on BD Theme Bazar and visiting the “Downloads” or “Purchase History” section.

  • Delivery Failures: If you do not receive an email link within 15 minutes or encounter an error while downloading from your dashboard, please check your spam folder or reach out to our support team immediately via WhatsApp or Email.

2. Returns and Refund Policy

Due to the digital nature of our products, once a file is downloaded, it cannot be physically “returned” or “reclaimed.” Therefore, all sales are generally final and non-refundable.

However, we want you to be completely satisfied with your purchase. We will review and may grant refund requests under the following specific exceptional circumstances:

Eligible Conditions for a Refund

  • Broken or Non-Functional Product: If the digital asset contains critical bugs, is corrupted, or does not function as advertised, and our technical support team is unable to resolve the issue within a reasonable timeframe.

  • Material Misrepresentation: If the item features or compatibility differ significantly from the description, live preview, or documentation listed on our website.

  • Accidental Duplicate Purchase: If you accidentally purchase the exact same product twice in a single transaction or within a very short timeframe.

Ineligible Conditions for a Refund

We cannot issue refunds for reasons including, but not limited to:

  • You changed your mind or no longer need the product after downloading it.

  • You do not have the technical skills, required software, or hosting environment to use the product.

  • The product conflicts with a third-party plugin or modification that you installed independently.

  • You bought the item by mistake but have already proceeded to download the files.

Refund Request Timeline & Process

To request a refund under an eligible condition, you must submit a formal request within 7 days of your original purchase.

Please contact our support team with the following details:

  1. Your Order ID and registered Email address.

  2. A detailed explanation of why you are requesting a refund.

  3. Screenshots or error logs showing the technical issue (if applicable).

Once your request is received, our team will evaluate it and notify you of approval or rejection within 3 to 5 business days. Approved refunds will be credited back to your original payment method.

3. Contact Our Support Team

If you experience any issues downloading your product, or if you wish to discuss a refund request, please contact us directly:

  • Website: https://bdthemebazar.com

  • Email: support@bdthemebazar.com

  • WhatsApp: +8801876923260

  • Address: Ganga Nagar, Bancharampur-3420, Brahmanbaria, Bangladesh