Delivery & Refund Policy

At Digital Smart BD, we strive to provide a seamless and instant experience for all our customers. Since we deal exclusively in digital products, please read our delivery and refund guidelines carefully before making a purchase.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

1. Delivery Policy

Instant Email/Dashboard Delivery

Most of our products (Software keys, Gift cards, and Game codes) are delivered instantly after payment confirmation.

  • Where to find your product: You will receive your digital code or login credentials via your registered Email Address and it will also be available in the "My Account / Orders" section of our website.

  • Processing Time: While 95% of orders are instant, some premium subscriptions or manual top-ups may take 30 minutes to 24 hours to process.

  • No Physical Shipping: Please note that we do not ship physical parcels. All items are delivered digitally.

Delivery Issues

If you haven't received your code within the specified timeframe:

  1. Check your Spam/Junk folder.

  2. Ensure your payment was successfully completed.

  3. Contact our support team via WhatsApp or Live Chat with your Order ID.

2. Refund & Return Policy

  • Due to the nature of digital products (which cannot be "returned" once they are seen or activated), we have a strict refund policy.

    Eligibility for a Refund:

    • Non-Delivery: If we are unable to deliver the product within 24 hours of purchase, you are entitled to a full refund.

    • Invalid/Faulty Code: If the code provided is invalid or not working at the time of delivery, we will first attempt to provide a replacement. If a replacement is unavailable, a full refund will be issued.

      • Note: You must report faulty codes within 24 hours of delivery.

    No Refunds will be issued if:

    • Change of Mind: Once the digital key/account details have been sent to you, we cannot offer a refund if you simply changed your mind or no longer want the product.

    • System Requirements: It is the buyer's responsibility to ensure their device/software meets the requirements for the product purchased.

    • Region Restrictions: We clearly state the region (e.g., Global, USA only, BD only) on the product page. No refunds will be given if you purchase a product for the wrong region.

    • Wrong Product Purchased: If you purchase the wrong item and the code has already been revealed/sent, we cannot exchange it.

3. How to Request a Refund

To request a refund or replacement for a faulty product, please contact us with:

  1. Order ID

  2. Screenshot of the error (Showing the code entered and the error message provided by the platform).

  3. Date of Purchase

Our technical team will verify the claim within 24-48 hours. Once approved, the refund will be processed via the original payment method (bKash, Nagad, Rocket, or Bank Transfer) within 3-5 working days.

4. Customer Support

For any questions regarding your delivery or a technical issue, reach out to us:

  • WhatsApp: +8801303889425 Number]

  • Email: support@digitalsmartbd.com

  • Operating Hours: Always open (Everyday)